Daily Life - Hotel Upgrade (C0003) 

 A:    Good afternoon. What can I do for you? 
 B:    I’d  like  to  check  in  please.  I  have  a  reservation 
       under the name Anthony Roberts. 
 A:   All right R.O.B.E.R.T.S...       Oh, Mr.    Roberts we’ve 
       been expecting you& and here is your keycard to 
      the presidential suite. 
 B:    But there must be some mistake; my reservation 
      was for a standard room. 
 A:   Are you sure? Let me double check . 
 B:   Yeah &Here, this is my confirmation number. 
 A:    You’re right Mr. Roberts, there seems to be a mix- 
       up,  unfortunately      we’re   overbooked      at  the   mo- 
       ment . 
 B:    So& 
 A:    Not to worry. We’re pleased to offer you a compli- 
       mentary upgrade. 
 B:    Presidential suite baby! 
Key Vocabulary 
 check in                 principle         register  at a  hotel  or 
                          verb, infini-       airport 
                          tive 
 under          the       phrase            name used for the reser- 
  name                                      vation 
 reservation              common            booking 
                          noun,   sin- 
                          gular 
 confirmation                common             an   approval,   verifica- 
                            noun,   sin-       tion 
                           gular 
  mix-up                    common             confusion 
                            noun,   sin- 
                           gular 
 complimentary             phrase              free   improvement      of 
  upgrade                                      quality 
 overbooked                Adjective           full 
Supplementary Vocabulary 
 check out                  verb               pay and leave a hotel 
  booking                   common             reservation 
                            noun,   sin- 
                           gular 
 concierge                  common             hotel   employee     that 
                            noun,   sin-       helps guests 
                           gular 
 deluxe room                common             hotel room, better than 
                            noun,   sin-       standard 
                           gular 
  receipt                       common                paper showing payment 
                                noun,     sin-        details 
                                gular